Medium
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4th September 2019
Building Better Government: Residents define accessibility in services
Services may be unique, but delivery isn’t
For the last five years, Sarah Rodriguez analyzed the way local and federal governments deliver services. How they’re funded, staffed, designed, advertised, policy implications, what technology is used, and how these factors intertwine and define how a service is delivered. As a community organizer, a planner, and finally, a designer, she studied these factors in an attempt to bridge the gap between systems and individuals. And while governments offer